Privacy Policy

Last updated: 30 May 2026

This Privacy Policy describes how we handle the personal data of customers, enquirers and visitors to our website. We are committed to protecting your privacy and to processing your information lawfully, fairly and transparently in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Lockstead Locksmith is a family-run locksmith business based in Sutton, South London, and is the data controller responsible for your personal information. If you have any questions about this policy or about how we use your data, you can contact us at:

• Email: contact@lockstead.co.uk
• Phone: 0333 358 2332
• Address: 24 St Nicholas Way, Sutton, SM1 1AD

What data we collect

We only collect the information we need to respond to your enquiry and carry out locksmith work. Depending on how you contact us, this may include:

• Your name;
• Your telephone number and, where you provide it, your email address;
• The address or postcode where the work is required;
• Details of the job, such as the type of lock, vehicle or door, the nature of the problem and any photographs you choose to send us;
• Vehicle details (such as make, model and registration) where you ask us about car keys;
• Records of our correspondence with you by phone, WhatsApp, email or the website quote form.

We do not knowingly collect more information than is necessary, and we do not ask for sensitive personal data. Please do not send us payment card details by message or email; payment is taken securely at the point of work.

How we collect it

We collect this information directly from you when you submit our website quote form, send us a message on WhatsApp, call us by telephone, or email us. We do not buy contact lists or obtain your details from third parties.

How and why we use your data

We use your personal data to:

• Respond to your enquiry and provide you with a quotation;
• Arrange, schedule and carry out the locksmith work you have requested;
• Contact you about your booking, including confirming details and arrival times;
• Take payment and issue receipts or invoices;
• Keep records for our accounts, for any guarantee on work carried out, and to deal with any later queries or complaints;
• Meet our legal and regulatory obligations.

Lawful basis for processing

We rely on the following lawful bases under UK GDPR:

• Performance of a contract – to provide the quote and carry out the locksmith services you ask for;
• Legitimate interests – to respond to enquiries, run our business efficiently, keep records of work for guarantee purposes and protect against fraud, where this is not overridden by your rights;
• Legal obligation – to retain financial records as required by tax and accounting law.

WhatsApp and third parties

If you contact us through WhatsApp, your message is also processed by WhatsApp (Meta Platforms) under its own privacy terms. We use WhatsApp only to communicate with you about your enquiry and the work involved. We do not sell or share your personal data for marketing purposes. We may share limited information with trusted third parties where it is necessary to run our business, for example our accountant or, where a job genuinely requires it, a specialist supplier; any such party is required to keep your information confidential.

Cookies and analytics

Our website uses a small number of cookies to function correctly and to help us understand how the site is used so we can improve it. Please note that pages which display an embedded Google Map use an iframe served by Google, and this may set its own cookies on your device when the map loads. These cookies are controlled by Google under its own privacy policy. You can manage or block cookies at any time through your browser settings, although some parts of the site may not work as intended if you do.

How long we keep your data

We keep your personal data only for as long as we need it. Enquiries that do not lead to a booking are normally deleted within a reasonable period. Records relating to completed work, including invoices and receipts, are kept for up to six years to meet our legal, tax and guarantee obligations, after which they are securely deleted or destroyed.

Your rights under UK GDPR

You have the right to:

• Be informed about how your data is used (as set out in this policy);
• Request access to the personal data we hold about you;
• Ask us to correct inaccurate or incomplete data;
• Ask us to erase your data where there is no continuing reason for us to hold it;
• Restrict or object to our processing in certain circumstances;
• Request that we transfer your data to another provider where this applies.

To exercise any of these rights, please contact us at contact@lockstead.co.uk. We will respond within one month.

How to complain

If you have a concern about how we have handled your personal data, please contact us first and we will do our best to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can reach the ICO at ico.org.uk or by calling their helpline on 0303 123 1113.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. Any updates will be posted on this page with a revised "last updated" date, so please check back occasionally.