Terms of Service
These terms set out the basis on which Lockstead Locksmith provides locksmith services to you. By booking work with us, you agree to these terms.
Last updated: 30 May 2026
These Terms of Service govern the locksmith services provided by Lockstead Locksmith ("we", "us", "our") of 24 St Nicholas Way, Sutton, SM1 1AD. Please read them carefully before booking. If anything is unclear, contact us before the work begins.
Scope of services
We provide residential, commercial and automotive locksmith services across Sutton and South London, including emergency lockouts, lock supply and fitting, lock repairs, broken key extraction, car key replacement and programming, and related security work. The exact services to be carried out will be agreed with you before any work starts.
Quotes and fixed pricing
We operate a no call-out fee model: we do not charge for travelling to you or for attending the job. Before any work begins, we provide a fixed price covering labour and any parts required, confirmed with you by phone or WhatsApp. That agreed price is what you pay on completion, with no hidden charges or surcharges. If, once on site, the work turns out to be different from what was described, we will explain why and agree a revised fixed price with you before continuing. You are under no obligation to proceed if you do not accept the price.
Bookings and cancellations
A booking is confirmed once we have agreed the work, the price and an arrival window with you. If you need to cancel or rearrange, please let us know as soon as possible by phone or WhatsApp. We do not charge for cancelling a booking before our engineer has been dispatched. Where an engineer has already travelled to you at your request and you then cancel, or where parts have been specially ordered, we may charge a reasonable amount to cover our costs.
Payment and receipts
Payment is due on completion of the work unless we have agreed otherwise in writing. We accept payment by card, cash and bank transfer. We provide a receipt for every job, and a VAT receipt where applicable. Where prices are quoted, we will make clear whether they include VAT.
Workmanship and guarantee
We carry out our work with reasonable care and skill, in line with your statutory rights under the Consumer Rights Act 2015. Parts that we supply and fit are covered by a guarantee against faulty workmanship and manufacturing defects for a reasonable period from the date of installation. This guarantee does not cover damage caused by misuse, accident, forced entry, attempted break-in, normal wear and tear, or work later altered or interfered with by others. Parts that you supply yourself are not covered by our guarantee.
Your responsibilities
Before we carry out any work, you confirm that you are the owner of the property, vehicle or lock concerned, or that you are otherwise lawfully authorised to instruct work on it. For your protection and ours, we may ask you to provide proof of ownership or of your authority to access the property or vehicle, and we may decline to carry out work if we are not satisfied that you are entitled to instruct it. You agree to provide safe access to the work area and to make us aware of any relevant hazards.
Liability
We carry public liability insurance and take care to avoid damage when carrying out our work. In some situations, such as locks that are already faulty, seized or fitted incorrectly, or where non-destructive entry is not possible, some damage may be unavoidable; where this is likely, we will discuss it with you before proceeding. To the fullest extent permitted by law, our total liability for any claim arising out of the services is limited to the price paid for the work in question. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.
Governing law
These terms and any dispute arising from them are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.
Contact us
If you have any questions about these terms, please contact us by email at contact@lockstead.co.uk or by phone on 0333 358 2332.